Yesterday at work I got a coupon for a free chicken sandwich. Never the one to turn down free food I went to get my sandwich and I planned to get some fries and a Coke which totally violated my no fast food rule. I noticed that Chick fil A has the absolute very best customer service I've ever had in a fast food spot. I literally waited 2-3 minutes for my food and when I got it they called me by name, (not sure how.. Unless the digital coupon had my name on it) thanked me for my business, and apologized for my wait. I was absolutely blown away because most places won't apologize no matter how long you've been waiting. Everyone was so happy and upbeat! As I was walking to my car I really wondered how does Chick fil A maintain its high, energetic, almost flawless customer service.. Then it hit me! Chick fil A only hires super young kids who don't know anything about the world let alone customer service. The difference between them and other restaurants is that you either see high school aged kids or 30 plus adults, nothing in between. This is probably the first job for most of them and I'm sure you can remember how excited you were for that first job. How you were on time everyday with your shirt tucked. And I'm sure somewhere along the way the excitement faded and turned to "I hate my job." It happens to everybody because you can tell when somebody doesn't want to be at work. Not in Chick Fil A though! They've developed the perfect system of making kids believe that work is always supposed to be like this. How else can you explain the amazing service and hot food. If you go in and close your eyes I'm sure that's what heaven sounds like. These bright eyed teenagers don't know how good they have it because just on the outside of those friendly walls, with pictures of happiness and joy, is a miserable world that is ready to drain every ounce of joy they have. I almost feel bad for them because Chick Fil A is sheltering them under a building where nobody is unhappy. They make you happy to eat fast food everyday because you want that warm feeling inside that comes from an eight count nugget and waffle fries and not having to deal with an attitude to get it. I've never even seen a drink spilled in Chick Fil A. The place is nothing short of a perfect world only to be realized once you leave it. The real world is no joke and Chick fil A doesn't prepare these teenagers for that at all.
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